Support Center
Find answers to common questions about your wholesale account, orders, and billing.
Getting Started
Apply for a B2B account, first login, and setup
Orders & Shipping
Placing orders, tracking, and fulfillment
Returns & Credits
RMA process and credit notes
Account & Billing
Invoices, payments, credit terms, and statements
Getting Started
How do I apply for a B2B wholesale account?
Visit our Apply for Credit page and complete the application form with your business details. Our team reviews applications within 1–2 business days and will contact you once your account is approved.
How do I set up my login after approval?
Once your account is approved, you’ll receive an email with a temporary password. Use it to log in at the Customer Login page, then set a new password from your account settings.
What credit terms are available?
We offer several credit term options depending on your account history: COD (Cash on Delivery), Net 15, Net 30, Net 45, and Net 60. Your assigned terms will be visible in your account dashboard.
How do I set up two-factor authentication?
After logging in, navigate to your account settings and select the Security tab. From there you can enable two-factor authentication using an authenticator app for added account protection.
Orders & Shipping
How do I place an order?
Browse our product catalog, add items to your cart, and proceed to checkout. You can search by part number, category, or keyword. Orders are confirmed via email once submitted.
How do I search for parts?
Use the search bar at the top of any page. You can search by part number, product name, or keyword. Use the category dropdown to narrow results to a specific product category.
Can I track my shipment?
Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also view shipment status and tracking details from the Orders section of your dashboard.
How do I view my order history?
Log in to your account and navigate to Orders in your dashboard. You’ll see a complete list of all your orders with status, dates, and totals. Click any order to view full details.
Returns & Credits
How do I request a return (RMA)?
Contact our team by phone or email to initiate a return. Provide your order number and the items you’d like to return. We’ll issue an RMA number and provide return shipping instructions.
What is the return process?
Returns follow a four-step process: your request starts as Pending, then moves to Approved once reviewed. After we receive the returned items (Received), a credit note is generated and applied to your account, and the RMA is Closed.
How are credit notes applied to my account?
Credit notes are automatically applied to your account balance once the return is processed. You can view your credit balance and credit note history from the Billing section of your dashboard.
Account & Billing
How do I view my invoices?
Log in and navigate to the Invoices section in your dashboard. You can view, download, and print individual invoices. Each invoice includes itemized details, payment terms, and due dates.
How do I check my credit balance?
Your current credit balance is displayed on your dashboard overview. For a detailed breakdown of credits and debits, visit the Billing section of your account.
How do I download my account statement?
Go to your dashboard and navigate to the Statement section. You can generate and download your account statement in PDF or XLSX format for any date range.
How do I update my business information or password?
Navigate to your account settings from the dashboard. You can update your business name, address, contact details, and password. Changes to business information may require verification by our team.
Still Need Help?
Can't find what you're looking for? Our team is here to help.